In line with our ongoing commitment to maintaining the highest standards, we only deal with suppliers that supply reliable and trusted products. However if your item is faulty please note that we offer a 7 Day return policy and will kindly accept items that are returned to us within this time. Whilst we do not offer a refund unless the item is significantly not as described, we will happily exchange your item for the same product. To take advantage of our return policy, please contact us at email@example.com within 7 days of receiving your order.
Please note if buying a DVD or Blu-ray we strongly suggest all customers check the region code of their item to ensure that it will play in their country, as we are unfortunately unable to offer a refund where the listing is correct.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.